The main problem here is if you are reading this, it is
most likely because aware of these problems and have had them done to you... countless times now.
Over the years I have work now as a full-time web designer for a software company, most of my clients (if not all of them) have been not very website savvy. Which is to be expected, they are not web developers like us. But that's just it. They don't seem to see it that way. They seem to be convinced that they know what they are talking about when it comes to design, maintaining, and even picking out the right CMS for their organizations website!
1) You are just a "Pixel Pusher"
Web designers are much much more than just pixel pushers. We have a huge amount of knowledge about the web. Such as folds, color theory, white space, and even something as simple as picking the right CMS for your needs.

If you have a problem with a design, don't try to offer them a solution. Just tell them what you think the problem is, and it will either be fixed - or explained.
A question I have always asked myself and still do to this day is. Why are their so many good TV commercials out there? Do they not have the problems we have? Or have they found a great way of dealing with them?
For exmaple the Burger King ads. Anyone remember "Whopper Freak out" or the King ads? They were so well done.
Also the Mac vs PC ads, the "Release the Goo" ads. All brilliant!
2) Number 5 is alive, and needs more input!
A big problem I have found is that we never have enough information. I will have a client ask me to make them a site for a display booth they sell.....and that's it. They fail to give me anymore information than that.

So you will go ahead with this, not knowing much of what they need and come up with something for them. Right when you show the client you will hear. "Oh well the colors are all wrong, didn't I tell you that white, red, and yellow are our company colors?" Mean while the site was designed in blue/gray shades.
So don't be afraid to ask to give us imformation! Hell I say the more the better. The more I know, the better I can make a site that is going to fit your company/product(s).
3) Speculative Design
Many people might not totally understand why speculative design is wrong. To start with its a waste of time and money for the design firm that comes up with a few design pitches just have them turned down, like this one. And what happens to the design when it gets turned down? It gets deleted.

I cannot stand speculative design as it's all about selling the design, and not about delivering a design that is actually going to work for the company and it's products. Buy doing this, you are making the design all about the person who is going to give you sign off, and the site is not going to be all about this guy...it's going to be about a company/product.
And I would just like to add, that 99.9% of the time with speculative design you get the problem#2 (see above).
What is an alternative to speculative design you ask, having a good portfolio.
4) Annoying Web Standards, yes IE6 this is you!
Man where can I start with this, or better yet where will it end? As a designer it is a goal, and a must to meet today's web standards. But this isn't always an easy task when we are talking about old out-dated browsers like Internet Explorer 6.

Why are we still coding websites to work in IE6? It came out in 2001....and people are still using it..wow! IE7 has been out for a long time now, and is actually consittered a "critical update". Talk about making magic happen. I find when IE6 is a must, this is a really good idea. Give up and use tables!
5) Adding Content
It's sad but true. Adding content is apart of the job...

Adding content to someone elses website is never fun and I wish it wasn't apart of the job. Most of the time the client has way to much content! But there is really nothing you can do about it. The only advice here I would give you is have a look at how much content they have, or are going to have. Make sure you give yourself enough time to add all of it in the original contract.
Conclusions
Well I hope you enjoyed my list and could relate with it on some level. Hopefully some of these "issues" will change in the near future..but I wouldn't hold your breath.
For the people who are just getting into design, please don't let this article scare you! The good far outweighs the bad I swear!
About the Author
Adrian Balkwill is a web designer and a user interface designer for a software/web design company located in Canada, he is also the founder of Blogfullbliss. It is his goal to make Blogfullbliss the best source on the web for design/technology related articles and tutorials.

mimi
said:
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ie6 wow... you really made me smile while reading this article... i'm just a newborn freelance web designer and i think i am about to cry about #4 and #5... thanks for sharing this! |
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Matthew Heidenreich
said:
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... great article... and yes, IE6 should just die already. They should at least make it a manitory upgrade to IE7 |
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krissy
said:
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Sometimes I Think If I'm understanding you correctly, the one who wants a site is basically not stating what they want, so you are having a difficulty creating it. Yes, that would be very irritating to me. They almost deserve the finished product they get for wasting your time! krissy knox follow me on twitter: http://www.twitter.com/iamkrissy |
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Matthew Heidenreich
said:
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... yeah Krissy, I think that's what he's saying. I also have had problems with clients not providing enough information. I usually like to ask them of some current web designs they like, to better understand the style they are looking for. |
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Murray
said:
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... Nice post. I totally agree with the #5. Sometimes it gets ridiculous when it comes to content. My boss recently wanted to completely redo our online inventory, and now I've spent the last few days going through thousands of products, with tons left to go. I guess the one good experience is that after we have it revised, it will be a major boost in sales. And #2 is right on point as well "What are you looking for in your website, what feel, how do you want your users to use your website" "Just make it work" ....what?! |
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pearible
said:
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... #1 just kills me, and it happens -all the time- Imagine if I went to the Dr. and said "I've got a pain in my stomache, I need you to remove my appendix!" Well, what if it was just gass? Howzabout we let the professionals make the decisions, hm? Certainly the person paying the invoice gets the final say, but I've found it frequently takes a real effort to get the client to realize: 1) their website is not *for them* it's for their clients 2) if something's not "working" for them in the design - they just need to let us know, rather than try to diagnose the issue themselves and give us "the solution" ("make my logo bigger" cream, anyone?). Anyway, great post - thanks! |
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WilhelmR
said:
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... The sad thing? Last month i had to BEG a fellow designer to update from IE6.... Great site btw |
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Smashley
said:
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Death to IE IE7 is just as bad as IE 8. I HATE tables but I agree, tables are a good 'way out' when it comes to IE. Great site Adrian, keep up the good work! Smash |
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